I shoot Nikon and I'm not impressed with Nikon Professional Services. Since I've been a member, I've tried to contact a regional rep to introduce myself. Never got a call back. As an NPS member, you get expedited repairs (which aren't all that expedited) and access to loaner equipment while you wait on your repair. Since I haven't talked to a rep, I don't have access to the loaner equipment. Great camera gear, lousy customer service. Companies can take a lesson from Apple as far as repairs are concerned. I sent a laptop to Apple this past monday that needed a new screen. I received it 3 days later by Priority Fedex. They paid for the shipping both ways.
I'm lucky I have the wizard of camera repair right here in central Florida. Michael Livera of Kiwi Camera Service has saved me more than a couple of times by repairing gear, usually within a day. I had a problem with a D3 this week-Michael had the part overnighted from Nikon and had the camera repaired the next day. If I had sent it to NPS, 2-3 weeks. He's a great guy and he has my gratitude for all his help. Call Michael when you need a repair and visit his shop. It's a roadside museum of photographic parts from the last century. (321) 303-2757
Michael is shot with my newly repaired D3 and a 50mm 1.8 Nikkor in available light.
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I think I was there the day this was shot! Michael is a great guy, and absolute wizard who was able to help me with Pentax mount Tamron 300mm F/2.8 I thought I was going to get shafted sending it off to tamron. Michael had me up and running within a half hour.
ReplyDeleteI'll be by this weekend to get my K20D overhauled. Great review!